We offer FREE standard shipping and return on all 48 contiguous U.S.
All of our garments are sent directly from Gold Hawk HQ in Los Angeles, California. We process every order within 48 business hours upon receiving your order. Please note our business and customer service hours are Monday - Friday, 9 am to 5 pm PST.
*The cut off time for any expedited or overnight shipping is 2 pm PST
Please Note: We do not currently ship to hotels.
48 Contiguous U.S. Orders:
Non-Contiguous U.S. (Plus U.S. Territories):
Non-US Customers: You may be charged duties, tariffs, taxes, or fees depending on your country's import policies. You are responsible for those charges.
- Sale items are final sale, and are only eligible for store credit.
- Shipping costs are not refundable.
- Warehouse sale, sample sale, and invite-only sale orders are final sale and not eligible for refunds, returns, exchanges, or store credit. Because these sales are high volume, we reserve the right to send or not send items in your order, and you may not be notified of the change.
- We are not responsible any delays that may occur once your order has been shipped, and delays by the carriers do not constitute a guaranteed refund, return, exchange, or store credit. In the event of a delay by the carrier, you are still liable for any and all shipping and return fees, and any and all duty, tax, tariffs, and/or fees imposed by your country.
- If you wish to cancel your order, you must do so before the order has been shipped. Cancellation requests made after the order has been shipped are still liable for any and all shipping and return fees, and any and all duty, tax, tariffs, and/or fees imposed by your country.
- For any purchases made after September 22th, 2021, there will be a $10.00 USD return/exchange shipping fee per shipment for the contiguous 48 U.S. States.
Lost and Undelivered Packages: If you have not received your package, please contact us within 30 days of the ship date so that we may open a claim. Please write to firstname.lastname@example.org with your name and order number. You will need to fill out an affidavit to complete the claim, which will be sent to you by email. Once the claim is approved, you will receive either a refund or a re-ship.
Damaged Items: Damages are only eligible for replacements. If your item is damaged, you must let us know within 7 days of the delivery of your order. Please use the returns procedures above, according to your shipping location. Once we have received the damaged item back, we will issue a credit on the item and use it to send you a replacement. Please note damaged items are not eligible for exchanges, store credits, or refunds.